Shipping policy

🚚 Shipping Policy — International Version (SMOOV)

Shipping costs are added at checkout and are calculated based on the delivery destination.

Shipping fees are charged for delivery to one location, even when multiple items are ordered.

Due to a high volume of orders, please allow 1–4 business days for processing before dispatch.

Estimated delivery time depends on country of destination. Most orders worldwide arrive within:

Please note that due to high demand, delivery times may be longer than usual.

Upon order confirmation via email, you will receive a second notification once your order has been processed and is ready for shipment.

“Business days” refer to Monday–Friday, excluding weekends and public holidays.

SMOOV is not responsible for delays, damages, or failures caused by courier companies or logistics providers.

We are not liable for any delay or failure due to circumstances beyond our control, including but not limited to:

Delivery may require presenting a valid ID and the official order confirmation number to verify receipt. We may request additional verification if needed before releasing the package.

Once the order has shipped, any cancellation, return, exchange, or refund must follow our official Returns & Refund Policy.

Actions such as refusing a package, failure to collect from pickup points, or not responding to the courier void any right to compensation or refund. Any refund made under special exceptions may have shipping, handling, and restocking fees deducted.

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📌 Important Notice

To ensure smooth and accurate delivery:

SMOOV is not responsible for lost or misdelivered packages due to incorrect address information provided at checkout.

Products are shipped from our international warehouse — shipping times depend on regional carriers.

If you do not receive an update that your package has arrived in your country within 14 business days of receiving a tracking number, please contact us and we will investigate.

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📦 Customs Duties & Import Fees

Customers are responsible for any applicable customs duties, import taxes, brokerage fees, or charges applied by local authorities.

Your local customs office may contact you for payment before releasing the package.

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⚠ Shipping Updates & External Events

In times of geopolitical issues, natural disasters, or major logistics disruptions, extended delays may occur worldwide.

We are committed to ensuring your order arrives safely and will support you throughout the process.

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🎄 Holiday Season Shipping

During November–December (e.g., Black Friday / Cyber Monday), global demand increases significantly.

As a result, delivery times may be longer than standard estimates.